www.MacroMass.COM.PH

[FootballKing]

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

What is your order number?

---

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

Ok, So what was the issue with your first order which I did not fix upon request. I am desperate to know that. And as for this second order do you expect me to ship to you from PH ever time you place an order to be shipped from P. I did you a favor and shipped your order from PH instead of P in the amount you paid. Calculate the cost of shipping from PH and calculate the cost of the products you received from PH and then come back to me or this forum and tell people what wrong was done with you or what did I not fix. As for your second order you again ordered from P expecting that it would be shipped from PH. Well it can't be and I have told you that even via the website messaging system. The second order from P has been forwarded already. Do bother Googling about what is happening in P these days. I did send you the links about shipping from P being closed for a reason and now Google again about the Killing of AMJAD SABRI QAWAL and how the nation mourns for him. Also Google how Police, Agencies and Military are doing a search operation in every city of P and checking every single house in P for anything illegal. It's hard to hide out stuff at one single location and hard to protect from being caught red handed. The country I am in is unpredictable. If you received once you would receive again. But please have patience. I have elaborated several times already how things from my region work. We handover the stuff and wait for it to dispatch and wait for us to be updated by customs and postals. I have yet to receive several Trackings including yours for this order of yours from P. Soon as it arrives you would be updated. Please for the sake of God I truly understand everyone's problem but please being a human first and a customer second you should also understand that these are the perks of ordering from P. I Thank YOU for your patience and understanding and hope that you would read my post thoroughly to understand the reasons behind delays from P.

Ok, so I looked at my first order.  MM said that orders from P takes humongous amount of time for delivery. We instead shipped your order from Ph by adjusting the contents and the price with shipping from Ph.  That's why I did not receive part of my order, but this was only $10 adjusted...  So that's that, sorry for the confusion there.  Shipping from Ph is not much more expensive?  Maybe it's the product cost is higher..?

So with my current order.  It has been almost 2 months.  I didn't see anywhere on the items I ordered that they came only from P.  I paid $65 for shipping, I would gladly pay extra to get my items shipped from Ph or adjust my items to compensate for the added cost.  I was just never offered this option, and most of my confusion/frustration came from being told "tracking on Monday" twice but nothing was given to me.  I must say that MM always replies in a timely manner though.  Thank you for that.

[Macro Mass]

Football King,

have faith in Macro, He has proven himself great with many high ranking members on this forum. If there is any problems with your products, I am sure he would be happy to resolve it via email. There was a product out of stock on a previous order, and I wasn't emailed that it was out of stock and it was never sent/vendor decided substitution never sent, until after I emailed him and mentioned it. (which many of us would just prefer a quick email xyz is out of stock, do you want to wait or substitute rather than making the decision themselves, this is a largescale vendor issue, not just with Macro)

He quickly recognized the issue and let me know what options and will work with you to fix the problem. Email him on any one of his emails and he will figure out something with you. It may not be a perfect scenario you want, but he will work with you to find an acceptable solution, where other vendors would just say "oh not my problem and move on"

Also, you cannot rely on the website price, email him and see what area would be best and in stock and he will send you a price, unless you don't mind waiting for the timeframe (he lets you know in advance) it takes to ship from his main place of business. cost and shipping might be higher other places, but if you value time, it will arrive for you. Have faith in Macro and work with him via email rather than very detailed posts in public places (i.e. date and timestamps etc)

Keep up the good work Macro, We know you do wonderful things for this community. I hope you are doing well Sir and you have a good weekend ahead my friend. Talk to you soon

Thank YOU for the detailed post my friend. Most of the times I am not aware of who has what In stocks because stocks keep changing and so does quantity. Anyhow, I am trying my best how to maintain a list of fully up to date stocks. Thank YOU for being a valuable asset to me my friend.

---

Usually I don't post on here, I read and learn.....I have been on the site for a few years now. I keep quiet unless I have a legitimate question or concern.....however, I do have to say MM has always come through for me. No matter what. He stays on top of his customer service in a big way! I have messaged him, but I think he deserves for everyone to see my message to him.
"Thank you so much for the outstanding customer service you offer as well as the great packaging that you send my orders in. You are always so honest and on top of your business. I truly appreciate that! I received my order yesterday and as always was in perfect condition."

I hope this post is in no way out of line. Thank you for reading and taking note of this wonderful vendor!

I am grateful to you in so many ways my friend. Thank YOU so very much for you taking the time to post here. I am truly honored to hear from you. Much much love you way.

---

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

What is your order number?

---

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

Ok, So what was the issue with your first order which I did not fix upon request. I am desperate to know that. And as for this second order do you expect me to ship to you from PH ever time you place an order to be shipped from P. I did you a favor and shipped your order from PH instead of P in the amount you paid. Calculate the cost of shipping from PH and calculate the cost of the products you received from PH and then come back to me or this forum and tell people what wrong was done with you or what did I not fix. As for your second order you again ordered from P expecting that it would be shipped from PH. Well it can't be and I have told you that even via the website messaging system. The second order from P has been forwarded already. Do bother Googling about what is happening in P these days. I did send you the links about shipping from P being closed for a reason and now Google again about the Killing of AMJAD SABRI QAWAL and how the nation mourns for him. Also Google how Police, Agencies and Military are doing a search operation in every city of P and checking every single house in P for anything illegal. It's hard to hide out stuff at one single location and hard to protect from being caught red handed. The country I am in is unpredictable. If you received once you would receive again. But please have patience. I have elaborated several times already how things from my region work. We handover the stuff and wait for it to dispatch and wait for us to be updated by customs and postals. I have yet to receive several Trackings including yours for this order of yours from P. Soon as it arrives you would be updated. Please for the sake of God I truly understand everyone's problem but please being a human first and a customer second you should also understand that these are the perks of ordering from P. I Thank YOU for your patience and understanding and hope that you would read my post thoroughly to understand the reasons behind delays from P.

Ok, so I looked at my first order.  MM said that orders from P takes humongous amount of time for delivery. We instead shipped your order from Ph by adjusting the contents and the price with shipping from Ph.  That's why I did not receive part of my order, but this was only $10 adjusted...  So that's that, sorry for the confusion there.  Shipping from Ph is not much more expensive?  Maybe it's the product cost is higher..?

So with my current order.  It has been almost 2 months.  I didn't see anywhere on the items I ordered that they came only from P.  I paid $65 for shipping, I would gladly pay extra to get my items shipped from Ph or adjust my items to compensate for the added cost.  I was just never offered this option, and most of my confusion/frustration came from being told "tracking on Monday" twice but nothing was given to me.  I must say that MM always replies in a timely manner though.  Thank you for that.

Shipping is $200 even from many other location from where I can not ship currently. People even paid that and waited as long as you do my friend. Tracking on Monday has been told to you twice because I have been told the same by customs. Where would that put me when twice I say Tracking on Monday and then I am unable to provide that. Between a customer and postals the only one facing pressure from both sides is the vendor. I say what I am told. Further, I did state what was available and what not from other locations via site messaging system. Have patience my friend. I forward all orders to be shipped from P or PH instantly. The only difference is the ease of dispatch which PH Customs have while P customs don't have since P being a terrorist affected country the checking and security is higher here and postals and customs seek chances of dispatch and risk their jobs when dispatching for us. Therefore the only option left for us from P is to wait and watch.

---

MM did you a solid the first time, and I remember when he did you that favor. To expect him to fix your mistake two times in a row, is unreasonable. You get what you pay for.

Love you my Friend.

[Macro Mass]

MACRO MASS IS A MAN AMONG MIDGETS , THESE GUYS GOT THE LOVE !!!! THANK YOU MAC !!

All my love for you my friend. Thank YOU.

[buttons27]

Wish I could try small order.  I think I am on a Customs bad girls  list.

[funnyscreenname]

What's the longest it's taken someone to get their package once it's cleared customs through the U.S? Usually my small orders arrive within a few days to a week. This larger order seems to be taking longer tho. Maybe I'm just being paranoid but I figured I'd ask other in the community.

[iseii]

What's the longest it's taken someone to get their package once it's cleared customs through the U.S? Usually my small orders arrive within a few days to a week. This larger order seems to be taking longer tho. Maybe I'm just being paranoid but I figured I'd ask other in the community.

It could be backlash from operation pangea

[Macro Mass]

What's the longest it's taken someone to get their package once it's cleared customs through the U.S? Usually my small orders arrive within a few days to a week. This larger order seems to be taking longer tho. Maybe I'm just being paranoid but I figured I'd ask other in the community.

Majority of orders after that operation are delivering without status being updated. If yours had been seized you would have received a LL by now. It would release and deliver without any update like other have till now.

---

Wish I could try small order.  I think I am on a Customs bad girls  list.

You can email me at any of my email addresses and I can tell you a few makeup tricks.

[FootballKing]

Football King,

have faith in Macro, He has proven himself great with many high ranking members on this forum. If there is any problems with your products, I am sure he would be happy to resolve it via email. There was a product out of stock on a previous order, and I wasn't emailed that it was out of stock and it was never sent/vendor decided substitution never sent, until after I emailed him and mentioned it. (which many of us would just prefer a quick email xyz is out of stock, do you want to wait or substitute rather than making the decision themselves, this is a largescale vendor issue, not just with Macro)

He quickly recognized the issue and let me know what options and will work with you to fix the problem. Email him on any one of his emails and he will figure out something with you. It may not be a perfect scenario you want, but he will work with you to find an acceptable solution, where other vendors would just say "oh not my problem and move on"

Also, you cannot rely on the website price, email him and see what area would be best and in stock and he will send you a price, unless you don't mind waiting for the timeframe (he lets you know in advance) it takes to ship from his main place of business. cost and shipping might be higher other places, but if you value time, it will arrive for you. Have faith in Macro and work with him via email rather than very detailed posts in public places (i.e. date and timestamps etc)

Keep up the good work Macro, We know you do wonderful things for this community. I hope you are doing well Sir and you have a good weekend ahead my friend. Talk to you soon

Thank YOU for the detailed post my friend. Most of the times I am not aware of who has what In stocks because stocks keep changing and so does quantity. Anyhow, I am trying my best how to maintain a list of fully up to date stocks. Thank YOU for being a valuable asset to me my friend.  

---

Usually I don't post on here, I read and learn.....I have been on the site for a few years now. I keep quiet unless I have a legitimate question or concern.....however, I do have to say MM has always come through for me. No matter what. He stays on top of his customer service in a big way! I have messaged him, but I think he deserves for everyone to see my message to him.
"Thank you so much for the outstanding customer service you offer as well as the great packaging that you send my orders in. You are always so honest and on top of your business. I truly appreciate that! I received my order yesterday and as always was in perfect condition."

I hope this post is in no way out of line. Thank you for reading and taking note of this wonderful vendor!

I am grateful to you in so many ways my friend. Thank YOU so very much for you taking the time to post here. I am truly honored to hear from you. Much much love you way.  

---

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

What is your order number?

---

First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped.  Macromass did not fix upon request.

My 2nd order has not yet been received.  Placed Order "Date: 28th Apr 2016" - well before these customs issues...

Twice I was told "tracking on Monday"  Still nothing....  Have contacted numerous times.  

"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)

"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)

Have yet to receive goods.  Has been almost 2 months.  Not sure what's going on here...  Help?

Ok, So what was the issue with your first order which I did not fix upon request. I am desperate to know that. And as for this second order do you expect me to ship to you from PH ever time you place an order to be shipped from P. I did you a favor and shipped your order from PH instead of P in the amount you paid. Calculate the cost of shipping from PH and calculate the cost of the products you received from PH and then come back to me or this forum and tell people what wrong was done with you or what did I not fix. As for your second order you again ordered from P expecting that it would be shipped from PH. Well it can't be and I have told you that even via the website messaging system. The second order from P has been forwarded already. Do bother Googling about what is happening in P these days. I did send you the links about shipping from P being closed for a reason and now Google again about the Killing of AMJAD SABRI QAWAL and how the nation mourns for him. Also Google how Police, Agencies and Military are doing a search operation in every city of P and checking every single house in P for anything illegal. It's hard to hide out stuff at one single location and hard to protect from being caught red handed. The country I am in is unpredictable. If you received once you would receive again. But please have patience. I have elaborated several times already how things from my region work. We handover the stuff and wait for it to dispatch and wait for us to be updated by customs and postals. I have yet to receive several Trackings including yours for this order of yours from P. Soon as it arrives you would be updated. Please for the sake of God I truly understand everyone's problem but please being a human first and a customer second you should also understand that these are the perks of ordering from P. I Thank YOU for your patience and understanding and hope that you would read my post thoroughly to understand the reasons behind delays from P.

Ok, so I looked at my first order.  MM said that orders from P takes humongous amount of time for delivery. We instead shipped your order from Ph by adjusting the contents and the price with shipping from Ph.  That's why I did not receive part of my order, but this was only $10 adjusted...  So that's that, sorry for the confusion there.  Shipping from Ph is not much more expensive?  Maybe it's the product cost is higher..?

So with my current order.  It has been almost 2 months.  I didn't see anywhere on the items I ordered that they came only from P.  I paid $65 for shipping, I would gladly pay extra to get my items shipped from Ph or adjust my items to compensate for the added cost.  I was just never offered this option, and most of my confusion/frustration came from being told "tracking on Monday" twice but nothing was given to me.  I must say that MM always replies in a timely manner though.  Thank you for that.

Shipping is $200 even from many other location from where I can not ship currently. People even paid that and waited as long as you do my friend. Tracking on Monday has been told to you twice because I have been told the same by customs. Where would that put me when twice I say Tracking on Monday and then I am unable to provide that. Between a customer and postals the only one facing pressure from both sides is the vendor. I say what I am told. Further, I did state what was available and what not from other locations via site messaging system. Have patience my friend. I forward all orders to be shipped from P or PH instantly. The only difference is the ease of dispatch which PH Customs have while P customs don't have since P being a terrorist affected country the checking and security is higher here and postals and customs seek chances of dispatch and risk their jobs when dispatching for us. Therefore the only option left for us from P is to wait and watch.

---

MM did you a solid the first time, and I remember when he did you that favor. To expect him to fix your mistake two times in a row, is unreasonable. You get what you pay for.

Love you my Friend.  

Thank you, MM.  Very much appreciated for all the detailed information and the kindness.  I am a new customer of yours (I am a refugee from another vendor that had gone south).  I like your business style, it is just a bit different than what I am used to so I appreciate your patience with me. 

Thank you!

[iNsom]

Received...I think my 4th order from MM today
Once again flawless operation.
MM, once again provided absolutely excellent customer service throughout.
Fast shipping time! Great tracking! Great packaging! Really good use by dates on blisters (2019)
Couldn't ask for more.

Thank you very much MM.

[iNsom]

Received...I think my 4th order from MM today
Once again flawless operation.
MM, once again provided absolutely excellent customer service throughout.
Fast shipping time! Great tracking! Great packaging! Really good use by dates on blisters (2019)
Couldn't ask for more.

Thank you very much MM.

Well no review is complete without touching on quality so I sampled the therapeutic dose.
I had no doubts, quality is 10/10, perfect!