05-19-2018, 12:44 AM
(This post was last modified: 05-19-2018, 12:45 AM by Richardg8092.)
My most recent small subscription was examined when it landed, resulting in a love letter.
In the few emails we exchanged, Q.C.'s response was surprisingly curt. In fact, they were clearly annoyed.
There was attitude. It was directed at me - like this was my fault.
Originally wanting a reship, I supplied them with different delivery details and requested their stealthier service at an extra cost, as advertised on their website.
I was abruptly told "there is no special discreet shipping now".
I was also told (like I should know) that it could be sent via another country with a better chance of arrival - for an extra $10.
When I replied that I had decided against a reship, but instead to opt for their '100% delivery guaranteed or full refund' option, I got a one line reply:-
"I am sorry I have already reshipped your order to the new address you had given"
So. I have a couple of Customer Satisfaction hints for Q.C.
When you decide to delete a service (IE extra cost discreet shipping) then delete the references to it off your website.
If you offer dispatch from different locations for different prices, then specify them.
If you offer both reship and refund options, finalize the decision with the customer before doing anything.
It's a sad fact of life for IOPListers that sometimes magazines don't arrive. But, you know, whatever, C'est la vie.
This experience with QC has left me feeling like they're a 'fair weather friend' at best.
It's all happy friendly....until something goes wrong.
Use them by all means, but do not to simply order and pay. Contact and clarify all of the available options before proceeding.
Good customer service has a client come away feeling better from a bad situation; not thinking "well that's the last time..."
In the few emails we exchanged, Q.C.'s response was surprisingly curt. In fact, they were clearly annoyed.
There was attitude. It was directed at me - like this was my fault.
Originally wanting a reship, I supplied them with different delivery details and requested their stealthier service at an extra cost, as advertised on their website.
I was abruptly told "there is no special discreet shipping now".
I was also told (like I should know) that it could be sent via another country with a better chance of arrival - for an extra $10.
When I replied that I had decided against a reship, but instead to opt for their '100% delivery guaranteed or full refund' option, I got a one line reply:-
"I am sorry I have already reshipped your order to the new address you had given"
So. I have a couple of Customer Satisfaction hints for Q.C.
When you decide to delete a service (IE extra cost discreet shipping) then delete the references to it off your website.
If you offer dispatch from different locations for different prices, then specify them.
If you offer both reship and refund options, finalize the decision with the customer before doing anything.
It's a sad fact of life for IOPListers that sometimes magazines don't arrive. But, you know, whatever, C'est la vie.
This experience with QC has left me feeling like they're a 'fair weather friend' at best.
It's all happy friendly....until something goes wrong.
Use them by all means, but do not to simply order and pay. Contact and clarify all of the available options before proceeding.
Good customer service has a client come away feeling better from a bad situation; not thinking "well that's the last time..."
There's a difference between having an opinion and having an informed opinion.