http://www.drugspillsmart.com

[tylerhann]

Still waiting for a resolution from DPM.  I'm not too happy about this.  I placed order 4/17.  Received order 5/5 and all items were not what I had ordered.  In two cases, they were different meds entirely, and in all cases they were lower quality brands than what I had ordered.  I notified DPM of this same day.  DPM promised to reship correct items after I agreed to provide pictures of what I received, and and then send a tracking number to me for the re-ship within 48 hours (by 5/9).  

That did not happen as promised; instead i was told that it was now necessary to get re-ship approval from a "higher authority".  Considering that it was the owner who was communicating with me, that seemed a little odd .  On 5/12 I was informed that the items were not available (even though their website still shows them listed with no "out of stock" notation, and they can be placed in a shopping cart), but that they would "work on it".

Although they promised to "work on it", there have been many emails going back and forth, and still nothing has been resolved as of today (5/16).

I'm not making any judgement call; just providing the facts.  I know that any IOP vendor can make an honest mistake and I would not fault a vendor for that, but if I don't get a resolution soon, I am going to start feeling like I have been taken advantage of.  I sincerely hope that is NOT the case.

[tylerhann]

TN rec'd from DPM. Love this vendor!

I'd like to love this vendor too; he seems like a really nice guy.  Hope he comes through for me.

[tylerhann]

TN rec'd from DPM. Love this vendor!

I'd like to love this vendor too; he seems like a really nice guy.  Hope he comes through for me.

He will. If you don't get a TN through email make sure to login to your account on their site and open the order you're waiting on. He leaves messages regarding their statuses at the bottom of the page and often leaves the TN there.

I did that but the order status has not changed since April 17; it still shows that the original order is being processed.

[whatapain]

often the TN will not show until the day of or after the package arrives. All depends upon the port. I have noticed that as well.
size of the package vs weight of the items triggers auto sort. If things look well, they pass, if the usual envelope is odd side can trigger it as well. Its all automated, with a quick eyes on as things pass by, but mostly auto sort.

[elephant2012]

Hi all! Placed my order on 5/13, rcvd 5/23. all looks well to me, no complaints here 
This was the first order i had ever placed with this vendor, so i still have a lot to learn.

[whatapain]

Another successful transaction. Told the Tr am s quite delightful... The Abx to have on hand .. quality items brand name...
another new item I have not investigated yet, but looks promising.
12 day delivery.
A very pleasant man to work with

[elephant2012]

Hello all, 

My order was placed on 5/13 and arrived 5/23. looks to me like everything went ok. and that the right item arrived 

-thanks!-

[IceWizard]

Got my fingers, toes and eyes all crossed for ya MrChuckey.....
(dang that hurts my eyes)


Ice

[tylerhann]

often the TN will not show until the day of or after the package arrives. All depends upon the port. I have noticed that as well.
size of the package vs weight of the items triggers auto sort. If things look well, they pass, if the usual envelope is odd side can trigger it as well. Its all automated, with a quick eyes on as things pass by, but mostly auto sort.

That's not really true.  I think what you really meant to say is that the METHOD OF SHIPPING may not update shipping status in a timely way.  I often receive a shipment when the METHOD OF SHIPPING says its still "entering customs".

A TN, however,  is created the moment a vendor has confirmed your payment and has created the shipment in his software.  You should receive an automated email with that number.  If you do not receive it, and then email the vendor for it, there's no reason for the vendor not to provide it to you.  If he replies to that request and does NOT provide it, or gives you an incorrect number, or an excuse why he can't...you've got a problem.

That's been my experience.  Does anyone disagree with that?

[icollect]

Hi Folks,  Wanted to post about my experience with this vendor.  Fairly large order.  Everything was as described.  Sealed in original packaging.  Took a couple of days to get things rolling but they came through.  Satisfied with service A+.  Thanks